1. Rational effectiveness Obtaining a brief overview of client health statuses via a single dashboard expedites response times, increases reliability, and frees up MSP resources. The majority of RMM tools enable PSA software integration, making them a true "one-stop shop" that meets most MSP needs. 2. Data-Driven Perspectives RMMs offer comprehensive reports and analytics that team members can utilize to optimize service delivery and showcase value to clients. The reports also assist in shedding light on project progress and fundamental KPIs. 3. Flexibility Additionally, RMM systems need to be easily scalable and similar to PSAs. It's critical to make sure that rising endpoints can be managed without corresponding increases in labor costs when a client or the MSP expands.
