I recently stopped by the British Airways Kuala Lumpur office and my experience was very positive. The staff were professional, friendly, and incredibly helpful. They took the time to understand my needs, offering clear explanations and options for my booking. The office was easy to locate and had a comfortable waiting area. My questions about flight changes and baggage were answered promptly, making the whole process smooth and hassle-free. Overall, I felt well taken care of and appreciated the excellent customer service. Would definitely recommend it!