The assistance provided by the Qatar Airways Almaty Office in Kazakhstan was excellent, but I recently had to request a refund. The employees professionally handled my case, assisting me with the required paperwork and providing a thorough explanation of the refund procedure. An experience that could have been frustrating was much eased by their patience and openness. The office provides a professional, serene setting and is easily placed. They also provided very useful instructions on how to check the status of your refund online. The fact that Qatar Airways provides robust local support in Kazakhstan for any reservations or issues is comforting. Consult the Almaty office for dependable and amiable support.